GENERAL TERMS
Packforce Latvia SIA, registration number 50203144271, (hereinafter - Packforce Latvia) Terms of Use and Purchase of the Internet Store (hereinafter - regulations) apply to all persons (hereinafter - Purchaser) who purchase goods or order services in the PackForce Latvia e-store (hereinafter - e-store).
Packforce Latvia has the right to change or supplement the rules and price list without prior notice. Any amendments and additions will be announced on the website www.packforce.lv .
All personal data that will be disclosed, when visiting and shopping in Packforce Latvia e-store, will be confidential. The transfer of information to the Packforce Latvia shall confer the right to collect and process the customer's personal data (company name, name, telephone number, delivery and/or legal address, e-mail address, etc.) and transfer them to the person responsible for delivery. An encrypted data transfer channel with the bank guarantees the security of the customer's personal data and bank properties. Packforce Latvia can not access them.
Packforce Latvia has the right to use the Purchaser's e-mail address to send advertisements and information about it's goods and services to it, the Purchaser has given his consent by entering his e-mail address on the Packforce Latvia website and joining the list of recipients of direct mail.
The Purchaser shall at any time have the right to refuse to receive advertising and information by sending the relevant notification to the Packforce Latvia e-mail address eshop@packforce.lv or following the instructions in the informative e-mail.
In addition to the provisions above, all legal relations related to the Purchaser who is considered to be a consumer (a natural person who expresses a wish to purchase, acquires or could purchase or use a product for a purpose not related to his economic or professional activity) (hereinafter - PTAL), e-store shopping is regulated by PTAL and other regulatory enactments applicable in the Republic of Latvia.
E-SHOP CHECKOUT PROCESS
The Purchaser adds the desired products to the shopping cart.
To place the order, the Purchaser clicks on the shopping cart icon and then clicks on the «Checkout» button.
The Purchaser checks the products and quantities added to the shopping cart.
Registering as a user in the e-shop is not mandatory, e-store orders can be placed both registered and unregistered. Placing e-store orders while registered and logged in may provide discounts and/or negotiated prices for business customers, depending on the campaigns.
If a discount code exists and during the campaign period, the Purchaser fills in the «Discount code» box with the discount code. The Purchaser clicks on the «Apply» button to receive the discount according to the campaign.
The Purchaser fills in the contact information and/or delivery information columns carefully, because the quick and trouble-free delivery of the goods ordered by the Purchaser and the subsequent resolution of claims depend on the accuracy and correctness of the information provided. Once the data has been entered and the Purchaser is sure that it is correct, they click the «Continue» button to save the data.
The Purchaser makes a choice regarding the method of delivery of the goods. Packforce Latvia offers the following options for delivery of the goods:
- The Buyer orders the goods to an Omniva parcel machine or to a post office;
- The Buyer orders the goods to a DPD parcel machine;
- The Buyer orders the goods to a Venipak parcel machine;
- The Buyer orders the goods to the door of the desired address by courier;
- The Purchaser comes to pick up the goods themselves at the e-store's representative store in Riga.
The Purchaser fills in the "Comment" field with additional information if necessary.
Once the delivery method has been selected, the necessary data for delivery has been entered and the Purchaser has confirmed their correctness, the Purchaser clicks the "Continue" button to save the data.
The Purchaser selects the method of payment for the goods. Packforce Latvia offers the following options for paying for the goods:
- directly through online banking links (Swedbank, SEB, Luminor, Citadele, Revolut banks and Mastercard and Visa credit cards);
- payment by invoice/transfer, which is divided into payment by prepayment within 3 days or payment to contractual companies based on an invoice, according to the payment term specified in the contract.
Orders paid in advance by the Purchaser in the e-store are processed from the moment of receipt on working days from 08:00 to 17:00. Orders received on weekends and holidays are taken for assembly on the first working day. Depending on the workload, orders placed after 15:00 may be processed on the following business day. This also applies to the “Pick up myself” delivery option.
Orders confirmed by the Purchaser of the contractual company in the e-store are processed on business days from 08:00 to 17:00. Orders received on weekends and holidays are picked up on the first business day. Depending on the workload, orders placed after 15:00 may be processed on the following business day. This also applies to the “Pick up myself” delivery option.
After reading and agreeing to the terms and conditions of the online store, the Purchaser checks the box “I have read and agree to the terms and conditions of the webshop”.
After reading and agreeing to the terms and conditions of the processing of personal data, the Purchaser checks the box “I agree to the processing of personal data”.
Once the contents and data in the shopping cart are verified, the Purchaser clicks the "Confirm and pay" button to place the order.
WITHDRAWING FROM THE SALES CONTRACT, RETURNING THE GOODS AND PROCEDURES FOR SUBMITTING COMPLAINTS
Packforce Latvia shall be entitled to withdraw from the sales contract concluded via the e-store without any sanctions and to not provide the service or deliver the ordered goods in the following cases:
- the goods are out of stock;
- the price or characteristics of the goods have been incorrectly displayed in the e-shop due to a system error of the e-store.
If Packforce Latvia can not fulfil an order submitted in the e-store, the Purchaser shall be notified in 2 working days via the contact phone or e-mail submitted with the order. The advance payment made by the Purchaser shall be returned in 3 working days, unless there is some other agreement with the Purchaser.
Packforce Latvia is responsible for sold goods that are non-compliant with the contractual terms or for defects that existed at the time of delivering the goods and which occur within a maximum of two years, beginning from the date when the goods were delivered to the Purchaser. If the goods do not comply with the terms of the contract, the Purchaser's (consumer's) claim is settled in accordance with the provisions of the PTAL.
If the goods do not comply with requirements or are deficient, the Purchaser shall send a complaint to Packforce Latvia e-mail address eshop@packforce.lv or call +371 2 839 8529 within two months. Purchased goods can not be returned if they have been prepared in consideration of the personal needs of the Purchaser and pursuant to the conditions submitted by the Purchaser.
Packforce Latvia shall not be liable for deficiencies of the goods that have been caused by:
- after delivering the goods to the Purchaser;
- unpurposeful use and/or maintenance;
- natural wear and tear during ordinary use;
- damages wilfully or accidentally caused by the Purchaser;
- maintenance or repairs by an unauthorised person.
The Purchaser (consumer) can exercise the right of withdrawal provided by PTAL and unilaterally withdraw from the purchase of the goods specified in the order within 14 days from the delivery of the goods.
In order to return the goods, the Purchaser shall submit an application for withdrawal from the purchase of the goods, the form for which can be found here: Application for withdrawal. The Purchaser shall send an application for withdrawal to the e-mail address of Packforce Latvia: eshop@packforce.lv not later than within 14 days upon receipt of the goods. The e-mail shall include information on the returned goods, order number and the bank account to which the money should be returned.
The returned goods shall be complete (include all items that were in the product package) and can not be damaged or used. If the goods have been purchased during a campaign where some other product has been added to the purchased product, the Purchaser shall return all products (i.e. the whole set received).
Upon withdrawing from the sales contract, Packforce Latvia shall be entitled to leave the transport costs of the returned goods to be paid by the Purchaser and to deduct it from the sum to be refunded. The sum paid for the goods (except the delivery costs of the goods) shall be returned to the Purchaser’s bank account in 14 days as of the receipt of the notice of withdrawal from the contract at the latest, provided that the returned goods have reached PackForce Latvia. The Purchaser who has exercised the right of withdrawal shall bear the direct costs related to the return (dispatch) of the goods.
If after returning the goods, the inspection of the state of the goods carried out by Packforce Latvia has revealed that the goods returned have been used or their state has deteriorated, the Purchaser shall compensate for the decrease in the value of the goods. Packforce Latvia may submit a relevant claim in 30 days as of the product being returned and the Purchaser shall be obliged to compensate for the decrease in the value of the product.
The Purchaser may not exercise the right of withdrawal if:
- the product is manufactured according to the Purchaser's instructions or the item is clearly personalized;
- the product perishable or soon will expired;
- the Purchaser has opened the packaging of a product which cannot be returned for health and hygiene reasons;
- the product has been irreversibly mixed with other products after delivery;
- in the cases provided for in other regulatory enactments.
If the seller or manufacturer has granted an additional guarantee to the goods, the relevant provisions will be placed in an e-store in writing alongside the goods and the guarantee applies to the goods in accordance with the requirements of the regulatory enactments. Packforce Latvia undertakes to respond to a complaint lodged by the Purchaser (consumer) within 15 days from the date of receipt of the complaint, as determined by PTAL.
RESPONSIBILITY
For failure to comply with these Regulations, Packforce Latvia shall be responsible in front of the Purchaser and the Purchaser shall be responsible in front of the Packforce Latvia for damages caused to the other party in such cases and to the extent provided for by the regulatory enactments in force in the Republic of Latvia.
Packforce Latvia shall not be liable for any loss caused to the Purchaser or delay in the supply of goods where losses or delays in the supply of goods have been caused by circumstances outside the control of Packforce Latvia (including delays in the supply of goods by a third party) which have not been possible to predict and prevent (force majeure).
Any dispute arising between Packforce Latvia and the Purchaser in connection with the purchase of goods in the e-store is being negotiated. The Purchaser undertakes to send his complaints to the legal address of PackForce Latvia, Medema Street 7-16, Balozži, Ķekavas novads, LV-2112, e-mail address eshop@packforce.lv or to call the phone +371 2 839 8529. If an agreement is not reached, the Purchaser has the right to refer the matter to the Republic of Latvia court. In addition, the Purchaser who corresponds to the status of the consumer has the right to apply:
- the Consumer Rights Protection Centre for assistance in the settlement of the dispute;
- in the case of out-of-court consumer disputes, if established in the area concerned;
- in the Consumer Dispute Settlement Commission, if the assistance provided to the consumer in the Consumer Rights
Protection Centre has not produced a result of the dispute and it is possible to call a Consumer Dispute Settlement Commission in the relevant field to deal with the dispute.
In order to deal with disputes arising in the Member States of the European Union, the Purchaser (consumer) may use the online dispute settlement platform in https://ec.europa.eu/consumers/odr/main/?event=main.home.show .